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GENERAL TERMS & CONDITIONS

This website is operated by LUNAVARA LIMITED.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service” and “Terms”), including those additional terms and policies referenced herein and/or available by hyperlink.
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

SECTION 1 – ONLINE STORE TERMS

1.1 By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or region of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

1.2 You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

1.3 You must not transmit any worms, viruses, or any code of a destructive nature.

1.4 A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – IDENTITY OF THE ENTREPRENEUR

Company name: HEMQURA LIMITED
Company number: [Not publicly listed]
Trade name: Hemqura
Registered office: OFFICE 3906, 39TH THE CTR 99 QUEEN'S RD CENTRAL CENTRAL , HONK KONG
Customer service email: service@hemcura.com

SECTION 3 – GENERAL CONDITIONS

3.1 We reserve the right to refuse service to anyone for any reason at any time.

3.2 You understand that your content (not including credit card information) may be transferred unencrypted and involve:

  • (a) transmissions over various networks; and

  • (b) changes to conform and adapt to technical requirements of connecting networks or devices.

3.3 You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

SECTION 4 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

4.1 We are not responsible if information on this site is not accurate, complete, or current. The material is for general information only and should not be relied upon without consulting more accurate or up-to-date sources.

4.2 This site may contain historical information which is provided for reference only.

4.3 We reserve the right to modify the contents of this site at any time without obligation to update any information. You agree that it is your responsibility to monitor such changes.

SECTION 5 – MODIFICATIONS TO THE SERVICE AND PRICES

5.1 Prices for our products are subject to change without notice.

5.2 We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.

5.3 We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 6 – PRODUCTS OR SERVICES

6.1 Certain products or services may be available exclusively online. These may have limited quantities and are subject to return or exchange only according to our Return Policy.

6.2 We strive to display our products’ colors and images as accurately as possible but cannot guarantee that your monitor’s display will be accurate.

6.3 We reserve the right to limit sales to any person or region and to limit product quantities. Product descriptions and prices are subject to change at any time without notice.

6.4 We do not warrant that the quality of any products, services, or information will meet your expectations.

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

7.1 We reserve the right to refuse any order placed with us.

7.2 Restrictions may include orders placed by or under the same account, the same credit card, or the same billing and/or shipping address.

7.3 You agree to provide current, complete, and accurate purchase and account information. You must update your information as needed to complete your transactions.

SECTION 8 – PRICE

8.1 All prices are displayed exclusive of VAT, import duties, customs fees, or local taxes. As LUNAVARA LIMITED does not charge VAT on these sales, customers are solely responsible for all such import-related costs.

8.2 We may offer variable prices based on financial market fluctuations beyond our control.

8.3 Price increases within 3 months after order confirmation are only allowed if due to legal regulations.

8.4 Price increases after 3 months are only valid if agreed upon by both parties, or if they result from legal changes, in which case the customer has the right to cancel the agreement.

SECTION 9 – OPTIONAL TOOLS

9.1 We may provide access to third-party tools “as is” and “as available”, without warranties.

9.2 Any use of third-party tools is at your own risk and discretion.

9.3 Future new services or features shall also be subject to these Terms of Service.

SECTION 10 – THIRD-PARTY LINKS

10.1 Certain content, products, and services may include materials from third parties.

10.2 Third-party links may lead to websites not affiliated with us; we are not responsible for their content or accuracy.

10.3 We are not liable for any harm or damages related to goods or services from third-party websites.

SECTION 11 – USER COMMENTS AND FEEDBACK

11.1 You agree that any ideas, suggestions, or materials submitted to us may be used freely and without obligation.

11.2 We reserve the right to monitor, edit, or remove content we consider inappropriate.

11.3 Your comments may not violate any third-party rights or contain illegal or harmful content.

11.4 We assume no liability for user-submitted comments.

SECTION 12 – IMPORT AND VAT

12.1 All goods are shipped directly from suppliers outside the European Union (EU) and the United Kingdom (UK).

12.2 As per applicable VAT laws, no VAT is charged by HEMQURA LIMITED; the customer acts as importer of record.

12.3 Customers are solely responsible for declaring and paying all import-related costs, including VAT, customs duties, and clearance fees.

12.4 We are not liable for any import taxes, delays, or seizures due to non-compliance with import regulations.

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information without prior notice, even after you’ve placed your order.

SECTION 14 – PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose or in any way that violates applicable laws, intellectual property rights, or security features of the Service.

We reserve the right to terminate your use of the Service for any prohibited activity.

SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

15.1 We do not guarantee uninterrupted or error-free service.

15.2 You agree that your use of the service is at your sole risk. All products and services are provided “as is” without any warranties.

15.3 In no event shall HEMQURA LIMITED or its affiliates be liable for any damages arising from your use of our services or products.

SECTION 16 – RETURN POLICY

16.1 Customers may return products within 14 days of receipt.
16.2 The customer bears all return costs unless otherwise stated.
16.3 HEMQURA LIMITED shall not be held liable for return-related costs.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless hemqura.com, its affiliates, officers, employees, and agents from any claims or demands arising from your breach of these Terms.